Services & Products

Services

Siamlanna Technology Company Limited intends to provide fast, effective and punctual service and build up customer satisfaction by emphasizing on their benets with our following plan;

  1. Technocal Assistant Service (Tele-support)
    • Provide consultation by phone, facsimile and E-mail
    • Provide and suggest on product detail
    • Suggest the solution of computer and networking problem
  2. Pre-Call Service
    • Provide service when received calling from customer
    • Provide On – Site service which divided into
      • Standard Service
        • Provide service on working day from 08:00 - 19:00
        • Provide customer spare parts completely and accurately
        • Provide Hotline number to the customer for their contract convenience
      • Non-Stop Service
        • Provide 24 hours service including vacation
        • Prepare customer spare parts completely and accurately
        • Provide Hotline number to the customer for 24 hours contact
  3. Maintenance Agreement
    • Customer can choose the service according to their need
    • When the customer found problem of computer and networking system, they can call for service immediately. Customer can extend the guarantee contract after expiration.
    • For all kinds of On – Site services, we have Spare – Parts Service to cope with customer's worry on the pause of servicer due to lacking of devices.
    • Customers receive the service immediately with in the period according to the agreement.
  4. Install And Network
    • Provide installing computer system, computer network and all kinds of peripheral devices
    • Provide cable wiring service of computer system, designing system and installing all kinds of computer network system.
  5. Training
    • Provide customer training after installing for their effective and accurate using.